Store Policies

Address Details 

Please make sure all address information is correct, if you pay for your order through Paypal unfortunately we are unable to make any changes to your address. This is against the seller terms and conditions set by Paypal we have has incidents regarding this, apologies for any inconvenience. If you do need to change the delivery address after you've placed an order, we will need to refund your purchase and you will need to make a new purchase.

Shipping

All orders will be shipped out via Royal Mail. The time frame for shipping is uncertain as we receive a high volume of orders, so at the latest it could be 7-10 days before dispatch. Once dispatched all orders are sent via Royal Mail 48 Hour Tracked. Please make sure the shipping address is error-free as refunds will not be issued to orders with incorrect address information.

When parcels have been handed over to Royal Mail, we are not responsible for them. We put all items on a 48 our tracked service. On the rare occasion that parcels do not arrive, we can initiate an investigation with Royal Mail and they will look into this but a refund will not be guaranteed.

International orders

International shipping is available for select countries starting at £8.55 and is based on weight. Taxes and tariffs set by the receiving country are the customer's responsibility. International orders may take up to 21 days based on customs. Please note due to higher volumes during the busy times it may take longer.

If you are an international customer, we have a weight limit set by Royal Mail at 2kg per parcel, if your order weighs more than this, then your order will need to be split into two parcels and there may be an additional shipping charge to pay before we are able to ship your order.

Returns

Crystals are created by Mother Earth with no two exactly the same. With that in mind, I want you to be happy with your purchase. Returns and exchanges are accepted within 10 days of receipt for items that are not damaged in any way and in the original packaging. Shipping returned items back is the responsibility of the customer.

Please send an email to hello@tideandmoon.co.uk with your full name and order number to begin the refund process.

Errors

Very occasionally, as we are human errors do happen, we try to keep them to a minimum! if you receive an incorrect stone, please contact us via the contact form on there website, also occasionally an item may be missed so please do the same as above and contact us if you think you are missing something!

The solutions for the above errors are as follows - we can add your missing stone to your next order, or we can send you a refund for the item. Usually the items that as missed are smaller stones like tumbles, so we wouldn’t be able to resend a stone of this size as it would be too much of a loss with postage costs so in that circumstance a refund or adding to your next orders are the only options.

If you are missing one tumble unfortunately we will not be able to send a replacement out to you, on its own.

Small Business

Tide & Moon is a small business with a three-person staff. All emails with order questions will be answered within 1-5 business days. 

Discounts

I take great pride in offering low prices on quality products all year round. Coupon codes are only active a couple of times a year. Occasionally you will find sale prices marked on individual items online.

Suppliers

As with any business, my list of suppliers is proprietary information. It takes an enormous amount of time + dedication to craft such a list. However, it is 100% possible and I wish you all the best in finding the right suppliers for you and your business.

Crystal safety

There are over 4,500 different minerals in the world and even more combinations of those minerals. Always be sure to do your research when you add a new crystal to your collection so you know how to properly handle it. Some crystals naturally contain toxic elements and it is advised that you wash your hands after use. Example: Malachite contains copper, but so do pennies, so use your own discretion and create a safety practice that works for you.